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ACCOUNT

 

ORDERING

 

PAYMENTS

 

SHIPPING & RETURNS



Updating Account Information

To update account information, log into your account and click Update Information. 

 

Lost Username or Password

If you have forgotten your account username or password, click here to send an email with instructions to reset your password.

 

Ordering

Once an order is placed online, you will receive a confirmation email receipt with details of your order. 

 

Viewing Orders

To view orders log into your account and click "View Orders".

 

Modifying Orders

To make changes to your order, please contact our offices immediately and speak to one of our representatives. For orders placed before 12pm Pacific, requests to modify the order must be made before 12pm Pacific the same business day. For orders placed after 12pm Pacific, requests to modify the order must be placed before 12pm Pacific the next business day. Once an order has already been processed, modifications cannot be made.

 

Payment Method

Acceptable forms of payment include Mastercard, Visa, Discover, PayPal, and Money Orders. We accept personal checks, but they require an additional 2 weeks processing time. Bounced checks will be subject to a $25 fee.

 

Sales Tax

All orders shipping to California are subject to taxes.

 

Shipping & Delivery

Your order usually ships within 48 - 72 hours once payment is received. 

 

Returns & Replacements

Your satisfaction is our top priority. We have a 60 day return policy on products purchased directly from Rozgé. Please contact our offices and we will provide you we a return authorization and address to send your return to. Once we receive your product, we will process the return to your original form of payment. Products purchased through distributors must be returned directly to the distrbutor and are subject to the distributor's return policy.